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Refund Policy

Understanding Sarv's subscription refund terms and conditions

Last Updated: April 28, 2025

1. Introduction

Thank you for choosing Sarv ("we," "our," or "us"). This refund policy outlines the terms and conditions regarding subscription cancellations and refunds for our services available at sarv.live.

Please read this refund policy carefully. By subscribing to our service, you acknowledge that you have read and understood these terms.

2. Refund Eligibility

We offer refunds under the following conditions:

2.1 14-Day Refund Period

Customers are eligible for a full refund if they cancel their subscription within 14 days of the initial purchase date. This 14-day period begins on the day of your subscription purchase.

2.2 Non-Eligible Refunds

Subscription cancellations requested after the 14-day period are not eligible for refunds. Your subscription will remain active until the end of the current billing cycle.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Log in to your Sarv account
  • Navigate to the Account Settings section
  • Select "Manage Subscription" from the menu
  • Click on "Cancel Subscription"
  • Follow the prompts to confirm cancellation
  • If eligible, select "Request Refund" option

Alternatively, you can contact our customer support team directly for assistance with your refund request.

4. Refund Processing

Once we receive and approve your refund request:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to the original payment method used for the purchase
  • You will receive an email confirmation once the refund has been processed

Please note that depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

5. Special Circumstances

We may consider refunds outside of the standard 14-day window in exceptional circumstances:

  • Technical issues that severely impact service usability
  • Service unavailability for extended periods
  • Other circumstances as evaluated on a case-by-case basis

Such refunds are provided at Sarv's sole discretion and will be evaluated individually.

6. Subscription Cancellation vs. Refund

It's important to understand the difference between canceling your subscription and requesting a refund:

  • Cancellation: You can cancel your subscription at any time. Cancellation prevents future billing cycles but does not automatically qualify you for a refund of the current billing period.
  • Refund: A refund returns the payment for your current subscription period and terminates access to premium features immediately.

7. Changes to This Refund Policy

We may update our refund policy from time to time. We will notify you of any changes by posting the new refund policy on this page and updating the "Last Updated" date.

You are advised to review this refund policy periodically for any changes. Changes to this refund policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this refund policy or would like to request a refund, please contact us:

  • By email: support@sarv.live
  • By visiting the contact page on our website: sarv.live/contact
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